Want to quickly check the status of your FHPL claim? Go to the official FHPL claim tracking page and insert the claim number, cashless number or UHID along with the hospitalization date to get the live status of your claim instantly. You can even track your claims via the FHPL Sparrow app or call the FHPL 24x7 help line.

What is FHPL TPA?

If you've received a health insurance card with "FHPL" on it, here's what that means for you. FHPL — Family Health Plan Insurance TPA Limited — is one of India's largest Third Party Administrators (TPAs), licensed by IRDAI in 2002. It acts as the middleman between you, your hospital, and your insurance company.

In plain terms: when you get admitted to a hospital, FHPL is the organisation that handles your cashless pre-authorisation, claim processing, and payment settlement — so your insurer doesn't have to do it directly. Insurers like HDFC Ergo, Aditya Birla Health Insurance, Care Health, Tata AIG, and United India Insurance all use FHPL to manage claims.

FHPL by the numbers: Pan India presence in 25+ states, 55 locations. 7,000+ network hospitals. A 24x7 multilingual call centre handling 12 lakh+ calls. And India's first TPA certified with ISO 9001:2015 for quality and ISO 27001:2022 for information security. This extensive network and operational infrastructure help FHPL manage claims efficiently across India.

How to Check FHPL Claim Status Online – Step by Step

This is the fastest way to check FHPL claim status online. It takes less than 2 minutes.

FHPL Claim Status Online — Official Portal Method

1. Go to the FHPL claim tracking portal

Open your browser and visit: https://www.fhpl.net/#/claim_tracking. This is the official FHPL net claim status page.

2. Select your insurance company

A dropdown will appear. Choose your insurer, for example, HDFC Ergo, Tata AIG, Care Health, or United India Insurance.

3. Enter your claim details

You'll need one of these: Claim Number, Cashless Number, or UHID / Member ID. Also enter your Date of Hospitalisation. Both are on your discharge papers, or the SMS FHPL sent you.

4. Hit Submit, your claim status appears

Your live FHPL TPA claim status will display on screen. In most cases, FHPL also sends an SMS and email update to your registered mobile and email.

Don't have your Claim Number? Check your discharge summary, the SMS from FHPL at the time of hospitalisation, or your FHPL ecard. You can also log in via the FHPL login claim status portal using your member credentials to find all your claim details in one place.

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What Are the Ways to Track Your FHPL Claim Status

FHPL gives you multiple ways to track your claim status: online portal, mobile app, and phone. Here's a quick breakdown:

Online Portal

Visit fhpl.net/#/claim_tracking. The fastest way to do a FHPL claim status check anytime. No login required for basic tracking.

FHPL Sparrow App

Download the FHPL Mobile Sparrow app (Android/iOS). Log in, go to Claims, and tap Track Claim Status. Also lets you find network hospitals and view your ecard.

Cashless Helpline

Call 09231001004 (24x7). Give your Claim Number or UHID, and they'll tell you your status. Multilingual support available.

WhatsApp Chatbot

FHPL also has a WhatsApp chatbot for claim status and query resolution. Check their official website for the active WhatsApp number.

What Do the FHPL Claim Status Messages Actually Mean?

This is the part most guides skip, and it's the one that actually matters when you're anxious about your claim. Here's a plain-language explanation of every FHPL claim status message you might see:

Status Message

What It Means

What You Should Do

Documents Received 

FHPL has received your claim documents and registered them in the system. 

Nothing. Wait for processing to begin. 

Under Process 

Your FHPL claim status under process means documents are being verified with the insurer. This is completely normal. 

Wait 7–15 working days for reimbursement claims. No action needed unless the status doesn't change. 

Query Raised 

FHPL or the insurer needs additional documents or clarification from you. 

Respond to the query immediately with the requested documents. Delays can cause claim closure. 

Approved 

Your claim has been approved. For cashless claims, the hospital is notified. For reimbursement, payment is being initiated. 

For cashless: you're covered. For reimbursement: expect payment in 3–7 working days. 

Sent for Payment 

Your FHPL claim status sent for payment means the reimbursement amount has been approved and dispatched to your bank account. 

Check your registered bank account within 3–7 working days. 

Settled 

Payment has been successfully credited to your account or the hospital has been paid. 

Confirm receipt. Claim is closed. 

Rejected / Repudiated 

Your claim has been denied by the insurer. A rejection letter with reasons is sent to you. 

Review the rejection reason. If incorrect, appeal to the TPA cell at your insurance company. You can also approach the Insurance Ombudsman. 

Closed 

The claim was closed — usually because a query was not responded to in time (3 reminders sent over ~45 days). 

Contact FHPL immediately with your documents to request reopening. 

FHPL Claim Status Showing "Under Process" - Should You Worry?

No. In most cases, an 'Under Process' status simply means your claim is being reviewed and verified. "Under process" is the most common status people see — and the one that causes the most unnecessary panic. Here's the reality:

  • For cashless claims: pre-authorisation is usually given within 30–60 minutes for planned hospitalisations. Emergency approvals are faster.
  • For reimbursement claims: FHPL typically processes these within 7–15 working days from document receipt. Complex cases can take up to 30 days.
  • If your FHPL reimbursement claim status has shown "under process" for more than 20 working days without any query being raised, that's when you should call the helpline.

Pro tip: FHPL sends queries in batches with a 15-day interval between reminders. If you get a query, respond immediately and don't wait. If 3 reminders go unanswered, your claim gets closed on the 7th day after the final reminder.

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FHPL Cashless Claim Status vs Reimbursement Claim Status

There are two types of FHPL claims, and the process to track them is a bit different. Here's a quick comparison:

Factor

Cashless Claim

Reimbursement Claim

Where treated 

At a FHPL network hospital (7,000+) 

At any hospital (network or non-network) 

You pay 

Nothing at the hospital (only non-covered items) 

Full bill upfront, then claim back from FHPL 

Pre-authorisation needed 

Yes — within 48–72 hrs for planned, ASAP for emergency 

No prior approval needed 

Claim status check 

Track FHPL cashless claim status on portal or Sparrow app 

Track FHPL reimbursement claim status on portal 

Timeline to settlement 

Approval in 30–60 mins; hospital billed directly 

7–30 working days from document submission 

Documents needed 

Health card + Photo ID at TPA desk 

Original bills, discharge summary, prescriptions, claim form 

Important: For reimbursement claims, submit all documents to FHPL within 30 days of discharge (or within 30 days after the post-hospitalisation period ends). Late submissions can lead to claim rejection.

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Frequently Asked Questions (FAQs)

How do I check my FHPL claim status online?

Visit https://www.fhpl.net/#/claim_tracking. Select your insurance company from the dropdown, enter your Claim Number, Cashless Number, or UHID/Member ID along with your date of hospitalisation, and click Submit. Your live FHPL TPA claim status will appear on screen instantly. You will also receive an SMS and email update on your registered contact details.

What does "FHPL claim status under process" mean?

"Under process" means FHPL has received your claim documents and is currently verifying them with your insurer. This is a completely normal stage — don't panic. Reimbursement claims typically move out of this stage within 7–15 working days. For cashless claims, pre-authorisation is usually given within 30–60 minutes for planned hospitalisations. If your status stays "under process" for more than 20 working days without any query being raised, call FHPL at 09231001004.

What does "FHPL claim status sent for payment" mean?

"Sent for payment" is great news. It means your FHPL reimbursement claim has been approved and the payment amount has been dispatched to your registered bank account. You should receive the credit within 3–7 working days. If you don't receive it after 7 days, contact FHPL with your claim number to follow up.

How do I check FHPL claim status on the Sparrow app?

Download the FHPL Mobile Sparrow app from the Google Play Store or Apple App Store. Log in using your registered mobile number, navigate to the Claims section, and tap Track Claim Status. Enter your claim number or UHID to see live updates. The Sparrow app also lets you find FHPL network hospitals, view your e-card, and access policy details — all in one place.

What is the FHPL customer care number for claim status?

FHPL's 24x7 cashless helpline number is 09231001004. For pre-authorisation queries, you can also email preauth@fhpl.net. Their multilingual call centre handles over 12 lakh calls and can assist you in your regional language. You can also use their WhatsApp chatbot — check fhpl.net for the active WhatsApp number.

My FHPL claim was rejected. What can I do?

Don't panic. First, get the rejection letter and understand the exact reason cited. If you believe the rejection is incorrect or unfair, you have three options: (1) Appeal to the TPA cell at your insurance company with supporting documents. (2) Raise a grievance through the IRDAI Bima Bharosa portal at bimabharosa.irdai.gov.in. (3) Approach the Insurance Ombudsman in your region — this is free and binding. For reimbursement claims, the member (not a representative) must collect payment. Always quote your Claim Number and UHID in all follow-up communications.

How can I find out if FHPL is the TPA for my health insurance policy?

Check your health insurance card, e-card, or policy document. If FHPL is your designated Third Party Administrator (TPA), its name will be mentioned on the policy documents and health card issued by your insurer.

Is FHPL TPA trustworthy and certified?

Yes. Family Health Plan Insurance TPA Limited (FHPL) is licensed by IRDAI and started its services in the year 2002. FHPL is India’s first TPA certified with ISO 9001:2015 for Quality management system and ISO 27001:2022 for Information security management system.FHPL has an operational presence in 25+ states, in 55 locations. It has a provider network of 7,000+ hospitals.

Reviewed by Insurance Research Team

This article was reviewed for accuracy using information from FHPL (Family Health Plan Insurance TPA Limited), IRDAI guidelines, insurer claim procedures, TPA operational resources, and publicly available health insurance claim management information available at the time of writing.